Refund policy

Return & Refund Policy

Overview

At YesCase, we are committed to delivering high-quality, custom-printed phone cases that meet your expectations. Due to the personalized nature of our products, certain return and refund conditions apply, in accordance with South African consumer protection laws.

1. Custom Orders and Non-Returnable Items

All our phone cases are custom-made based on your specific design choices. As such, they are classified as "special order goods" under the Consumer Protection Act. Therefore, returns or refunds are generally not permitted for:

  • Change of mind after purchase.

  • Incorrect selection of device model or design by the customer.

  • Any errors in the design submitted by the customer.

However, exceptions apply in cases outlined below.

2. Exceptions Allowing Returns or Refunds

a. Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described, you are entitled to a return or refund. This includes:

  • Manufacturing defects.

  • Damage during shipping.

  • Incorrect product delivered.

In such cases, please contact us within 7 days of receiving the product. We will cover the return shipping costs and offer a replacement or full refund, depending on your preference.

b. Cooling-Off Period for Direct Marketing

If your purchase was a result of direct marketing (e.g., unsolicited emails or calls), you have the right to cancel the transaction within 5 business days of receiving the goods, as per Section 16 of the CPA. Please note:

  • The product must be unused and in its original condition.

  • You will be responsible for the return shipping costs.

c. Goods Not Examined Prior to Purchase

If you did not have the opportunity to examine the goods before purchase and, upon delivery, find that they do not meet the type or quality reasonably expected, you may return them within 10 business days, as per Section 20 of the CPA. This does not apply to custom-made items unless they do not conform to the agreed specifications.

d. Implied Warranty of Quality

Under Section 56 of the CPA, all products are sold with an implied warranty that they are of good quality, free from defects, and suitable for their intended purpose. If a product fails to meet these standards within 6 months of delivery, you are entitled to:

  • A repair.

  • A replacement.

  • A full refund.

This warranty does not cover damage caused by misuse or unauthorized alterations.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at admin@yescase.co.za within the specified time frames.

  2. Provide your order number, a description of the issue, and photographic evidence if applicable.

  3. Our team will assess your request and, if approved, provide instructions for returning the product.

Please do not return any products without prior authorization.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 7 business days.

  • If the product was returned due to our error (e.g., defective or incorrect item), we will also refund the return shipping costs.

5. Contact Us

For any questions or concerns regarding this policy, please contact us at:

Note: This policy is subject to change without prior notice. Please refer to our website for the most current version.

This policy ensures compliance with South African laws and provides clear guidelines for your customers, balancing legal obligations with customer satisfaction.